Deliveries & returns
Delivery times and charges
| Delivery type | Location | Estimated delivery time | Delivery cost |
| Standard delivery | Brisbane, Sydney and Melbourne metro areas | 4 – 6 working days | $9.95 per order. FREE for orders $99.95 or more. |
| Standard delivery | All areas except Brisbane, Sydney and Melbourne metro areas | 5 – 9 working days | $9.95 per order. FREE for orders $99.95 or more. |
| Express Post | Qld | 2-3 working days | $15 per order |
| Express Post | Interstate | 2-4 working days | $15 per order |
| International delivery | Outside Australia | 1 – 6 weeks | Determined at checkout depending on item weight and destination |
Delivery charges will be added at the checkout after you choose your delivery method. We deliver using Australia Post, Express Post is $19.95
An email notification will be sent once your order has been posted, please email us if you require a tracking number.
Click & collect
Alternatively, you may choose to collect your online order instore from the Library Shop located on level 1 of the State Library of Queensland building at Stanley Street, South Bank Brisbane. Simply choose 'Pick up' as your delivery option when checking out. You will not be charged for delivery. Please allow 2–4 working days for orders to be processed (During normal non-holiday periods)
Gift wrapping
We've made gift-giving easy for you, with complimentary gift wrapping! Gift wrapping is available at the checkout for no extra charge. You also have the option to add a personalised message which we will handwrite for you on a small card.
Returns
We hope that you are delighted with everything you buy from us, but we also understand that there will be times you need to return items.
We are happy to accept returns within one month of receipt of your order provided the goods are returned to us in their original condition. Please return the item to us either or via post, with the original packaging and receipt. If sending via post, please include a copy of your order confirmation or tax invoice, ensure the item is securely packed and protected, and that you have retained your proof of postage.
Please send returns to:
Library Shop, State Library of Queensland
Cultural centre, Stanley Place, South Brisbane, Queensland 4101
Problems with your order?
Faulty or damaged items
If you receive a damaged or faulty item, please contact us and we will happily discuss refund or replacement arrangements with you.
Incorrect address
If you have submitted an order with the incorrect address and it has already been dispatched with Australia Post, we are unable to intercept the parcel to correct the address. If you have not yet received a dispatch notice from us, please call us on 07 3840 7576 and we will do our best to assist.